Effective Email Communication

On December 18th, 2014, posted in: Marketing, Productivity by 0 Comment

When is the last time you picked up the phone and called a client or colleague? Chances are, if you need to get in touch with them, you simply dash off an email. I’d written last week about effective business habits and communication skills were key.

emailI wanted to expand a bit on that today because I know that so much of today’s communication is delivered electronically either via email or text. Here are my tips for better email communication:

  • Have a clear purpose and state it clearly. If your email requires a response or an action, make certain that is stated either in the subject line (“Response required” or “Action needed”) or at the end of the message itself (“Awaiting your response.”)
  • Speaking of subject lines, make sure the subject conveys what the message is about. Let the recipient know whether it’s work related (“Information needed on the Jones account”) or personal (“Dinner party at my house Thursday). This makes it easily to search for when the need arises.
  • Be clear. Limit your use of acronyms unless you are 100% certain the recipient will have no doubt in his or her mind what it means.
  • Be concise. Consider how full your inbox is on a daily basis and with that in mind, make certain your emails are concise, but friendly in tone. Being concise doesn’t mean being abrupt, it just means not using 20 words when 7 will suffice.
  • Be complete. Make sure you include everything related to the topic. Don’t ask for 3 things in one email and then send another asking for 2 more things. Think it through and cover everything in the first email.
  • Be professional. Proper spelling and grammar are crucial to your message. You would be surprised what they tell the recipient about you. Make sure the message you send is that you’re a competent professional.

What email hints, tips, or tricks do you use to help you tame this electronic medium?

 

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