…It Happened to Michael!
Michael was an advertising and public relations genius. He founded, built, and sold two businesses and was now successfully building his third. A real creative guy, he loved using our Your Virtual Accounting Office service. In fact he helped us create it by asking if when we sent invoices to his clients we could have them pay to our PO Box and then have us put their checks in his bank account. It was a great idea that met his need and since it was well within our core competencies, of course we said yes.

When Michael mentioned that he would like us to do personal bill pay for him, we sent the agreement to him. Then we waited for it to come back. About six weeks later we got a frantic phone call from him. He needed us to start paying his personal bills NOW! What would that take? Oh yea, the agreement. It came by fax that day!

What had spurred the sudden need? It seems that his wife had requested that he move some cash from the business account to the personal account. Of course he would. Except, busy guy that he is, he promptly forgot about it. The result: $300 in NSF fees on checks she used to pay bills, wounded credit, and one really upset wife!

Going forward, we transferred money as needed, paid all their bills on time, their credit recovered from a one-time incident, and his wife didn’t need to worry about paying bills. Issue resolved: they were happy so we were happy! Don’t you just love happy endings?!

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