Seek First to Understand

On May 20th, 2014, posted in: Accounting, BIZ-TIP by 1 Comment

One of the most important things we do is communicate with others. Effective communication is the bedrock of all relationships whetherPicture1 it’s a business relationship, friend or family member.

One of the wisest axioms I’ve ever hear is: Seek first to understand, then to be understood.

Often in communications we’re so focused on getting our message across that we fail to really listen to understand the other person’s point of view. If you ask your prospective clients to tell you about the situation they want to improve instead of just telling how wonderful your service or product is, you can tailor your response to their specific need. The result will make them feel understood. That will engender trust in your solution and hopefully begin a long, trusting business relationship.

If your financial statements aren’t communicating a clear picture of your business, contact Carolyn@TheAccountantsOffice.biz to schedule a complimentary 30 minute “I want my reports to communicate accurately” strategy call.

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One Response to Seek First to Understand
  1. I had an employer that created a program to improve their management. One of the areas was better listening skills. One of the issues that was taught was paraphrasing what you heard. In doing this the listener in a sort of shorthand repeated what the speaker had said so that the speaker and listener could agree that the listener did understand the speaker. When dealing with a client using this technique is very effective as the client feels good that the listener truly feels the client is valuable enough to be paid attention to.


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