communication

Leaders Inspire With a Positive Attitude

On July 31st, 2014, posted in: Marketing, Productivity, Training by 0 Comment

As a leader or business owner you need to project a positive attitude. In my role as owner of a virtual accounting firm I have frequent interactions with my team and our clients. Even if I am having a bad day, I need to gather myself and project positivity. Why? You lead by example. If..

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Do You Say the Magic Words?

On July 29th, 2014, posted in: BIZ-TIP, Marketing by 0 Comment

Some words work like magic every time you say them. They open doors and bring smiles. They are words your mother taught you to use and she was right. They should be spoken often. Here are a few of these magic words: Please – shows respect Thank you – acknowledges contribution I appreciate you –..

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Brainstorm and Sprout Ideas

On June 3rd, 2014, posted in: BIZ-TIP, Productivity by 0 Comment

Together we are better than any one of us is individually. I love brainstorming with my team. They come up with such great ideas! I know that the systems we’ve designed and used for the last 13 years are sound, but my team is filled with smart individuals who know how to make them even..

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What is The Secret to Success?

On May 29th, 2014, posted in: Accounting, Marketing, Productivity by 0 Comment

If there are “secrets” to success they are hard work, ethical business practices and having a product or service that people want.  In our virtual accounting business we strive to utilize all three of those. We’ve been blessed with success because our clients have found us hard working and ethical – it’s a win-win! If..

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What You See…

On May 27th, 2014, posted in: BIZ-TIP, Marketing, Productivity by 0 Comment

…is what you get…and what you remember. When you consider how people learn and retain best, covering all the bases will assure that you utilize the method that your people prefer. Some people learn best from visuals and graphics and some by hearing. That’s why many speakers use PowerPoint or online graphic programs along with..

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Negotiate Your Way to Success

On May 22nd, 2014, posted in: Accounting, Marketing, Productivity by 0 Comment

As a serial entrepreneur and owner of a virtual accounting firm I have had myriad dealings with individuals across the spectrum during the last 25+ years in business. One thing I have learned is the fine art of negotiation. Negotiating doesn’t mean that one of the parties gives up everything in order to come to..

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Seek First to Understand

On May 20th, 2014, posted in: Accounting, BIZ-TIP by 1 Comment

One of the most important things we do is communicate with others. Effective communication is the bedrock of all relationships whether it’s a business relationship, friend or family member. One of the wisest axioms I’ve ever hear is: Seek first to understand, then to be understood. Often in communications we’re so focused on getting our..

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Do Bells And Whistles Win Clients?

On May 8th, 2014, posted in: Accounting, Marketing, Productivity by 0 Comment

It seems as though every day there is a new piece of technology or a new gadget or some productivity tool that is touted as being able to “change your life!” If you give in to all of those claims and your company embraces the bells and whistles you have to ask yourself if you’re..

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Always Strive For Customer Delight

On April 10th, 2014, posted in: Accounting, Marketing, Training by 0 Comment

As the owner of a virtual accounting practice I am well aware that it takes more effort to find a new client than it does to keep a current one. We always strive for customer delight and with keeping clients in our “client family.” If you have employees, you likely realize that they are the..

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How Good Is Your Customer Service?

On April 3rd, 2014, posted in: Marketing, Productivity by 0 Comment

As the owner of a virtual accounting office I rely on repeat customer business. When we bring a new client into our accounting family, we intend for that to be a long-term relationship and we almost always succeed in that endeavor. How? By providing exceptional customer service. Whether a client works with me directly, our..

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