Everything in business and life is about communication. Whether you’re sending an email, having a face-to-face meeting, or talking on the telephone, your communication skills matter. It’s been shown that a caller can tell if you have a “smile on your face” when you answer the phone.

Here are tips to improve your communication skills:

  1. Be clear. Speak in short sentences without a lot of industry jargon. If you’re sending an email, it’s important to be clear as well, but remember in an email, short sentences may sound terse. If you’re delivering any kind of “bad news,” it’s best to do that in person or via business communication telephone, not in an email.
  2. Pay attention to whomever you’re talking with. It’s easy to get distracted and not give your full attention to the person in front of you – whether live or virtual. Don’t let a caller or client feel they are not important enough for you to stop what you’re doing and listen to his or her concerns.
  3. Be true to your word. What you do is as important as what you say you will do. Don’t make promises you can’t keep.

How effectively are you communicating with clients and colleagues?

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